Downloads subcategory
Remote Support
This page is dedicated to vetted remote-access and troubleshooting tools commonly used by clinics, labs and distributors during support sessions.
This page collects remote-access and troubleshooting tools commonly used by clinics, labs, distributors, and service teams when software support or guided setup has to happen off-site.
Licensing can vary between personal, trial, and business use, so always confirm the current support, unattended-access, and commercial-use terms on the official download page before standardizing a support workflow.
Recommended software
Remote access · Troubleshooting · Screen sharing
Remote support · Free for personal use
AnyDesk
Widely used remote desktop tool for guided support, quick troubleshooting, and access handoff between service teams and clinics.
Best for: fast ad-hoc support sessions
Remote support · Free for personal use
TeamViewer
Established remote-support platform commonly used by vendors, distributors, and support technicians when live screen access is needed.
Best for: vendor-led support and familiar enterprise workflows
Remote support · Free / open source
RustDesk
Open-source remote desktop option for teams that want more control over deployment and less dependence on a closed support platform.
Best for: self-hosted or open-source-friendly support setups
Remote support · Free
Chrome Remote Desktop
Browser-based remote access tool that is easy to deploy when a lightweight support connection is more important than advanced service features.
Best for: simple browser-based remote access
Quick guidance
- Best for quick one-off sessions: AnyDesk
- Best for familiar enterprise support: TeamViewer
- Best open-source option: RustDesk
- Best browser-first option: Chrome Remote Desktop